SINGH , PANKAJ KR . . <br/><br/>
CALL CENTER & BPO (RECRUITEMENT MANUAL ) 

 - NEW DELHI  BRIGHT PUBLICATIONS  2008 
 - 168.:  20CM. 
<br/><br/><label>Subjects--Index Terms: </label>General collections 
<br/><br/><label>Dewey Class. No.: </label>080 SIN