TY  - BOOK
AU  - SINGH , PANKAJ KR . .
AU  - BRIGHT , P.S .
TI  - CALL CENTER & BPO (RECRUITEMENT MANUAL )
U1  - 080 SIN 
PY  - 2008///
CY  - NEW DELHI
PB  - BRIGHT PUBLICATIONS
KW  - General collections
ER  -